• Home
  • Behind the Crate
  • Exclusives
  • Features
  • Lists & Things
  • Theme Reveal
  • Looter Love
The Daily Crate
  • <<< BACK TO LOOTCRATE.COM
The Daily Crate
  • Home
  • Behind the Crate
  • Exclusives
  • Features
  • Lists & Things
  • Theme Reveal
  • Looter Love
Fans Supporting Other Fans: Customer Support the Loot Crate Way
(Photo by Nicole Campos)
Home
Behind the Crate

Fans Supporting Other Fans: Customer Support the Loot Crate Way

April 7th, 2017 Robby Shuttleworth Behind the Crate, Features

When you’re serving a diverse community of fans and their fandoms, you need talented, passionate people to step-up and be superheroes of customer service. Enter Loot Crate’s Customer Support team.

When a product isn’t the right size or if a person just has a question, good customer service is there to speak the language of the Looter and provide information and solutions. Loot Crate has a different approach to helping customers, we try to make it feel like you’re talking to a friend at the company, who loves the same stuff as you do and understands how disruptive it is when things aren’t as they should be. Especially when unboxings are a family experience or something you really really really look forward to every month.

I’ve always seen Loot Crate’s Customer Support team as promoting the interests of our Looters through assistance, taking to heart their ideas, wants, and needs, all to make sure that we are ultimately creating an overall experience that they will be happy to share with their friends. We are always a means of feedback, giving our Looters the ability to share their thoughts with us, but also be there as a means to share new ideas such as crate themes, franchises they may want to see added to the crate, or just general fandom conversation. There have been plenty of moments where we’ve had full conversations in “character,” referencing and quoting even the most obscure Firefly line and making the conversation more than just a Customer Support interaction.

Titans of Customer Support

The members of our team are not merely answering our Looters, but are working to go above and beyond when it comes to the issues at hand. Sometimes an unfortunate situation arises when a Looter writes in with an emergency, such as the loss of their home due to a fire. We’re able to give back to our Looters, even if it is just in small amounts.

We don’t do it for ourselves- we do it because we work for the Looters as we ourselves are Looters. When we hire new members to our team, we’re looking not just for the skills needed to answer our help center tickets or our live-chat, but we’re looking for people who are just as big of fans of pop culture, games, and entertainment as our Looters. Our team is comprised of people who know the lyrics to all of the animated Disney musicals from their childhood, have their own Back to the Future hoverboard, live for the rush of a WWE live event, and even worked to find potential landing sites for the 2020 Mars Rover.

“We gotta go back to the future!”

The team is made of geeks, nerds, gamers, pet lovers, cosplayers, writers, singers, and endless other options that can round out the idea of fandom. I truly believe that is why our Customer Support team is more than “Customer Service.” We’re there to be counted on, a team filled with people to bond with over your fandom, and someone to make sure that Loot Crate learns and aspires to do better month after month.

In the end, we want our Looters (and non-Looters alike) who have to contact our Customer Support team to leave happy and with the answer they truly deserve. If we get that right, then we have truly done what we can to give them a “Crate” day. 


On the Community team we always pass your feedback about the Support team to them, so please feel free to share that with us on social using the hashtag #SupportLoot!

SHARE THIS ARTICLE:

Facebook Twitter Google+ LinkedIn
Next article Friday Five: Best Recurring Characters on 'The X-Files'
Previous article Behind the Crate: Q&A with Loot Gaming's Mikey Petralia!

Robby Shuttleworth

Robby has been with Loot Crate since the summer of 2014, working hard to bring the best Customer Support possible for the Looter community. In his downtime, he likes to work on cosplay with his wife, bake cookies, and craft the perfect yet groan-inducing pun.

Related Posts

THEME REVEAL: Loot Gaming and Loot Anime Features
January 28th, 2022

THEME REVEAL: Loot Gaming and Loot Anime

Looter Recipe: Deadpool's Fireballs Deadpool Club Merc
January 27th, 2022

Looter Recipe: Deadpool's Fireballs

5 Episodes of The X Files That Became Supernatural Episodes Features
January 24th, 2022

5 Episodes of The X Files That Became Supernatural Episodes

Related Posts

Jan 28th, 2022

THEME REVEAL: Loot Gaming and Loot Anime

Jan 27th, 2022

Looter Recipe: Deadpool’s Fireballs

Jan 24th, 2022

5 Episodes of The X Files That Became Supernatural Episodes

Jan 21st, 2022

When We Were Young Festival: Our Dream Line-Up

Jan 17th, 2022

THEME REVEAL: Crunchyroll, Loot Fright, and Marvel Gear + Goods

Recent Posts

EDUCRATED QUIZ: More Batman Trivia!

EDUCRATED QUIZ: More Batman Trivia!

Feb 15th, 2022
THEME REVEAL: Loot Gaming and Loot Anime

THEME REVEAL: Loot Gaming and Loot Anime

Jan 28th, 2022
Looter Recipe: Deadpool's Fireballs

Looter Recipe: Deadpool's Fireballs

Jan 27th, 2022
EDUCRATED QUIZ: Fruits Basket Trivia

EDUCRATED QUIZ: Fruits Basket Trivia

Jan 25th, 2022
5 Episodes of The X Files That Became Supernatural Episodes

5 Episodes of The X Files That Became Supernatural Episodes

Jan 24th, 2022
March 2023
M T W T F S S
 12345
6789101112
13141516171819
20212223242526
2728293031  
« Feb    
  • Home
  • Behind the Crate
  • Exclusives
  • Features
  • Lists & Things
  • Theme Reveal
  • Looter Love
  • Back to top
© Loot Crate. All rights reserved.
Brought to you by the illustrious TDC staff with all the love they can muster.